FREQUENTLY ASKED QUESTIONS

01

What is 2020 Fusion FX?

2020 Fusion FX is an easy-to-use kitchen and bathroom design software that seamlessly integrates cutting-edge technology and comprehensive sales management tools.

 

This high-end professional sales tool builds on 25 years of industry experience, giving you the power to choose from thousands of manufacturers’ products. In addition, the software’s renowned graphical capabilities let you create impressive presentations and movies.

02

Who uses 2020 Fusion FX?

2020 Fusion FX is used around the world by kitchen & bathroom retailers, home builders, interior designers, home improvement centres, independent designers, architects and students.  In fact, 2020 Fusion FX can be used by anyone wishing to bring their design ideas to life with an easy-to-use and intuitive computer-aided design solution.

03

How can I purchase 2020 Fusion FX?

2020 Fusion FX is free to all existing customers who are currently on our Software Maintenance Plan. Please refer to the ‘Is the upgrade from 2020 Fusion to 2020 Fusion FX free for existing customers? FAQ for further guidance.New customers should contact our Sales Office for further details of the software and to arrange an appointment with your Local Sales Representative.

 

Click here to go to the Contacts Page

04

If I am on a budget, do I have any purchase options?

There are two 2020 Fusion FX purchase options available: ‘Studio’ and ‘Max’. Each option includes varying levels of functionality and is priced accordingly, thereby allowing you to make the correct purchasing decision for your business based upon your budget and requirements.

 

For further details regarding the available purchase options, please contact our sales team, or visit the Max vs Studio section of the website.

 

Click here to go to the Contacts Page

Click here to go to the Max vs Studio Page

05

Do I have to pay any further fees after my initial purchase of 2020 Fusion FX?

A monthly ‘Software Maintenance’ fee is charged to all customers for the first 12 months, which entitles them to scheduled new releases of the 2020 Fusion FX application software, updates to their chosen manufacturers’ catalogues and access to our dedicated Customer Support Team via telephone, skype (8am-5pm, Monday-Friday), and email.

06

How long does the program take to install?

The process for installing 2020 Fusion FX is extremely simple and will only take between 5 and 10 minutes, dependent on the speed of your computer.

07

What are the 2020 Fusion FX training requirements?

2020 Fusion FX is intuitive, easy to use and designed to be used without the need to read complex instructions or user guides. Its user interface will be instantly familiar to anyone who’s ever used Microsoft Office™, giving the software an instantly accessible feel and making it easy for users to take full advantage of its many valuable features.

Our beginner, intermediate and advanced courses offer customers the chance to achieve design excellence through guidance and training. With courses tailored to individual skill levels, trainees can learn everything from basic design principles to advanced technical expertise.

To further explore your 2020 Fusion FX educational requirements and to find out more about  training events, please contact our Customer Support Team, or visit the training section of the website.

 

Click here to go to the Contacts Page

Click here to go to the Training Page

08

How can I get assistance when using 2020 Fusion FX?

Detailed help files have been developed in line with Microsoft standards and are fully integrated within 2020 Fusion FX. The software includes a live link to a comprehensive online help system, providing users with structured support in performing a wide range of tasks within the application and ensuring that all guidance is fully up to date. Many areas of 2020 Fusion FX now also include context sensitive help, offering users direct access to targeted assistance on key features and functionality.

 

Still can’t find what you’re looking for?  2020 Fusion FX customers also have access to our dedicated Customer Support Team via telephone, skype (8am-5pm, Monday-Friday) and email.

 

Click here to go to the Contacts Page

09

Is the upgrade from 20-20 Fusion to 2020 Fusion FX free for existing customers?

Yes, the upgrade to 2020 Fusion FX is free of charge to all customers on the Software Maintance Program.

If you are not on the Software Maintenance Program, or are not sure of your current status, please contact our Customer Support Team for further details of how to restore support.

 

Click here to go to the Contacts Page

10

What are the 2020 Fusion FX training requirements for existing customers?

The transition for existing customers will be a relatively simple process and will require minimal training. All of the standard features and tools previously found in 2020 Fusion are still present in 2020 Fusion FX and continue to function in the same way. The primary difference between the two versions is the new user interface, which will be instantly familiar to anyone who has ever used Microsoft Office™products.

 

To help customers become acquainted with the new user interface, the software has a brand new help system (see ‘How can I get help when using 2020 Fusion FX ?’) making it quick and easy to locate familiar features and functions. In addition, a series of tutorial videos will be available on the training section of our website.

 

Click here to go to the Tutorial Videos

11

Do existing customers need to uninstall their previous version of 20-20 Fusion, before upgrading to 2020 Fusion FX?

No. It is not necessary for previous versions of 2020 Fusion to be manually uninstalled; this process will be completed automatically during the installation of 2020 Fusion FX.

12

Will my 2020 Fusion customer database still be available after upgrading to 2020 Fusion FX?

Yes – all of your customers and their associated designs will be retained following the upgrade process.

 

13

Can 20-20 FusionFX open designs originally created using previous versions of 2020 Fusion?

Yes – designs created using previous versions of 2020 Fusion remain fully compatible with 2020 Fusion FX.

Please reload

Contact Us: 

+27 (011) 083 5968

  • Wix Facebook page
  • Wix Twitter page

© Copyright 2013 Maxima Software (Pty) Ltd